Bank Of America NC DES Debit Card – Guide and Review

If you live in the state of North Carolina and collect unemployment benefits, you are familiar with the North Carolina DES Debit Card program.

Head on over to to file a claim or log in to your NC DES account.

The North Carolina DES Debit Card is issued to everyone who receives unemployment benefits in the state.

The state puts all funds on the card, and then the users can use it as they please. Customer Service

  • Mail: Bank of America North Carolina DES Debit Card Cardholder Services P.O. Box 8488 Gray, Tennessee 37615-8488
  • Email: Email Bank of America at
  • Phone: (855) 847-2026 (866)
  • 656-5913 TTY line for the hearing impaired
  • (423) 262-1650 Outside the United States, call collect

For questions regarding your Unemployment Insurance claim or benefit payments, please visit the Division of Employment Security (DES) website at or contact the DES Customer Call Center at (888) 737-0259.

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How to file a claim?

Simply head on over to and follow the on-screen instructions.

You must create an online account to file an application for unemployment insurance online. Your account also provides access to the Claimant Self-Service Portal, where you can get information about your claim at any time.

Related: Bank of America NEVADA UI Debit Card… The Nevada Bank of America Debit Card is required for anyone collecting unemployment benefits in the state of Nevada (woot woot!)

What can you do if you are denied?

You can appeal the claim.

In order to appeal please visit

Getting Paid

If you are awarded benefits, you will receive the funds via the North Carolina DES Debit Card.

The card can be used anywhere that Visa is accepted, and once the funds are depleted, you will not be able to make purchases until next month’s payment is sent.

Users who fail to receive their payment should dial 1-888-737-0259 and raise hell (unless they are in the wrong).

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